Return and Refund Policy

Effective Date: July 19, 2026

At Beauté Clinique Spa (“BCSpa,” “we,” “our,” or “us”), we are committed to providing professional services, quality products, and a positive client experience. This Return & Refund Policy explains the terms governing appointment charges, service refunds, memberships, packages, products, gift certificates, deposits, and approved refunds.

By booking an appointment or purchasing a BCSpa service, product, package, membership, or gift certificate, you agree to this policy and all related BCSpa policies.

1. Appointment Cancellations + Rescheduling

1.1 Timely Cancellations

Appointments may be canceled or rescheduled without penalty when at least 12 hours’ notice is provided.

1.2 Late Cancellations

Appointments canceled or rescheduled less than 12 hours before the scheduled start time will be charged 50% of the regular service price. When a membership session or package credit was used to reserve the appointment, BCSpa may charge 50% of the regular service price or deduct the equivalent value from the client’s available benefits.

1.3 No-Shows

Clients who do not attend a scheduled appointment and fail to provide notice will be charged 100% of the regular service price. Members and package holders may forfeit the full session or credit reserved for the missed appointment.

1.4 Late Arrivals

Late arrivals may result in a shortened appointment to prevent delays for subsequent clients. The full scheduled service price, membership benefit, or package credit will still apply.

1.5 Cancellation by BCSpa

If BCSpa cancels an appointment, the client may reschedule without penalty. Any payment, membership benefit, or package credit applied to the appointment will be refunded, restored, or transferred to the rescheduled appointment.

2. Services

2.1 Completed Services

Payments for services that have already been performed are generally nonrefundable because professional time, supplies, equipment, and appointment availability have been provided.

2.2 Client Concerns

Clients who experience a concern with a service should contact BCSpa within 48 hours of the appointment. We will review the circumstances and may offer an appropriate resolution, such as a service adjustment, follow-up appointment, or account credit. The type of resolution offered will depend on the circumstances and does not guarantee a cash refund.

2.3 Treatment Results

Individual responses and results may vary. BCSpa does not guarantee a particular cosmetic, therapeutic, wellness, or recovery outcome. Dissatisfaction with a subjective result does not automatically qualify a completed service for a refund.

2.4 Interrupted or Discontinued Services

When a service is discontinued because of inappropriate conduct, policy violations, inaccurate health disclosures, safety concerns, or a client’s request after the appointment has begun, the full service price may remain due.

3. Memberships + Packages

3.1 Membership Payments

Membership charges already processed are generally nonrefundable, except when required by law, caused by a BCSpa billing error, or expressly provided under the applicable Membership Policy. Canceling a membership prevents future charges after the effective cancellation date but does not automatically create a refund for the current billing period.

3.2 Membership Benefits

Used membership services, credits, discounts, enhancements, and other redeemed benefits are nonrefundable and cannot be exchanged for cash.

3.3 Service Packages

Service packages are generally nonrefundable after the first included service or benefit has been redeemed, except when otherwise required by law. Unused packages may be reviewed in accordance with the terms disclosed at purchase and any applicable cancellation rights.

3.4 Promotional Offers

Promotional purchases, discounted packages, complimentary services, loyalty rewards, and referral benefits have no cash value and are nonrefundable unless otherwise stated.

4. Product Returns

4.1 Return Period

Eligible products may be returned within 30 calendar days of purchase.

4.2 Return Conditions

To qualify for a return, the product must be:

• Unused and unopened
• In its original condition
• In its original packaging
• Accompanied by a receipt or other acceptable proof of purchase

4.3 Nonreturnable Products

The following products are generally nonreturnable:

• Opened or used skincare, beauty, hygiene, or personal-care products
• Customized or personalized items
• Clearance or final-sale merchandise
• Products damaged after purchase
• Products purchased through an unaffiliated third-party seller

Defective, damaged, or incorrect products will be reviewed separately.

4.4 Damaged or Incorrect Products

Clients should report a damaged, defective, or incorrect item promptly after receiving it. BCSpa may request photographs, packaging information, or return of the item before providing a replacement, credit, or refund.

4.5 Return Shipping

Unless the product was defective, damaged before delivery, or sent incorrectly by BCSpa, the purchaser is responsible for return shipping costs. Original shipping and delivery charges are generally nonrefundable.

5. Gift Certificates + Store Credits

5.1 Gift Certificate Sales

Purchased gift certificates are generally final sale and nonrefundable after issuance, except when otherwise required by law.

5.2 Redemption

Gift certificates may be applied toward eligible BCSpa services or products according to the terms presented at purchase. They may not be redeemed for cash except where required by applicable law.

5.3 Promotional Certificates

Complimentary, promotional, raffle, loyalty, or donated certificates may have separate redemption terms and expiration dates. Promotional certificates have no cash value.

5.4 Lost or Stolen Certificates

BCSpa is not responsible for lost, stolen, or unauthorized use of gift certificates. Replacement may be considered when the original purchase and unused balance can be verified.

6. Mobile, Corporate + Event Services

6.1 Deposits & Retainers

Mobile appointments, group services, corporate programs, private events, and special bookings may require a deposit, retainer, or advance payment. The refundability of these payments will be disclosed in the applicable proposal, invoice, booking confirmation, or service agreement.

6.2 Reserved Staffing & Resources

Deposits or retainers may be nonrefundable when BCSpa has reserved providers, declined other bookings, arranged transportation, purchased supplies, secured equipment, or otherwise committed resources to the service.

6.3 Event Cancellations

Event and corporate cancellations are governed by the written agreement issued for the booking. Cancellation fees may increase as the scheduled service date approaches.

6.4 Travel-Related Charges

Travel fees, tolls, parking expenses, transportation costs, and other nonrecoverable expenses already incurred on behalf of the client are nonrefundable.

7. Third-Party Purchases + Bookings

7.1 Third-Party Platforms

Services or products purchased through an external booking platform, marketplace, hotel, event organizer, wellness program, or other third party are subject to that party’s payment, cancellation, and refund policies.

7.2 Refund Requests

When payment was collected by a third party, refund requests may need to be submitted directly through that platform or organization. BCSpa cannot guarantee the return of third-party commissions, processing fees, booking fees, or other amounts that BCSpa did not receive.

8. Refund Processing

8.1 Approved Refunds

Approved refunds will generally be returned to the original payment method unless another legally permitted arrangement is made.

8.2 Processing Time

BCSpa will initiate an approved refund within a reasonable period. The time required for the credit to appear depends on the client’s bank, card issuer, payment processor, or third-party platform.

8.3 Partial Refunds

Partial refunds, account credits, or service credits may be issued when appropriate based on the portion of the purchase used, costs already incurred, applicable fees, and the circumstances of the request.

8.4 Billing Errors

Clients should report suspected duplicate charges, incorrect amounts, or other billing errors promptly so that BCSpa can investigate and correct verified errors.

9. Policy Exceptions + Changes

9.1 Required Exceptions

Nothing in this policy limits any refund, cancellation, or consumer right that cannot legally be waived.

9.2 Discretionary Exceptions

BCSpa may consider documented emergencies or exceptional circumstances individually. Granting an exception on one occasion does not require BCSpa to grant the same exception in the future.

9.3 Policy Updates

BCSpa may revise this Return & Refund Policy periodically. The current version will be posted on our website with its effective date.

10. Contact Information

For questions or concerns regarding membership, please contact us in writing at: 

Beauté Clinique Spa (BCSpa)

240 W 37th Street Flr 5

New York, NY 10018

(800) 226-5016

info@beautecliniquespa.com